Refund policy

Items we cannot accept

1. 1. Sale items, pre-order items, and items marked as non-returnable
2. 2. Items reported after the return window (international orders: 14 days from delivery / orders within Japan: 3 days from delivery)
3. 3. Items that have been used, worn, washed or dry-cleaned
4. 4. Items whose tags have been removed or lost
5. 5. Items with odours, stains or damage
6. 6. Items whose condition, including the box and accessories, differs significantly from how they were delivered
7. 7. Any other item that does not meet our return standards

We may decline a return even after the item has been sent back if it does not meet the conditions above. We may also decline future orders in cases of refused delivery or unreasonable claims.

We accept returns if you contact us within 14 days of delivery. You arrange the return shipment and return shipping costs are your responsibility. We refund the price of the item; original international shipping charges are non-refundable. No restocking fee applies. Please contact store@subciety.jp before sending anything back - returns sent without prior notice may not be accepted.

Import duties, taxes and customs clearance fees paid on delivery are non-refundable. If a package is returned to us because duties were not paid, delivery was refused, or the address was incorrect, the original shipping fee, return shipping expenses and handling fees are deducted from any refund.

• 14-day withdrawal period: you may cancel and withdraw from the purchase contract within 14 days of receiving the final item of your order.
• Return window: send the items back within 14 days of notifying us of your decision to cancel.
• Refund processing: we issue the refund within 14 days after we receive the returned items or proof of return.
• Shipping charges: standard initial shipping costs are refunded. Return shipping is your responsibility unless the item is defective.
• Exclusions: custom-made or personalised goods, and unsealed goods that cannot be returned for hygiene reasons.

If an item is defective or we sent the wrong item, please contact store@subciety.jp within 7 days of delivery. In these cases we cover the return shipping cost.

Please email store@subciety.jp, or submit your request from your customer account, before returning anything.