Thank you for always using the Subciety Online Store.
We have renewed our online store system to provide you with a more comfortable shopping experience.
With this renewal, the login method has changed from the traditional "password" login to a more secure and simpler "6-digit authentication code" login (two-factor authentication via email address and phone number).
Customers who registered on the old site will find their "name," "address," and accumulated "points" safely migrated to the new site.
※Please note that some customers' registrations may not have been completed due to email address errors, etc. We apologize for any inconvenience.
For your first login to the new site, please follow the steps below to complete the procedure (account activation).
■ First-time login procedure (no password required)
Access the new site's login screen ([Login Screen URL]).
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Please log in from the purple "Shop Login" button.
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Enter the [email address] you registered on the old site and click the "Continue" button.
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A 6-digit authentication code (numbers) will be automatically sent from Shopify to the email address you entered.
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Enter the 6-digit number on the screen.
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After entering the email address authentication code, you will proceed to the SMS (phone number) authentication screen.
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After entering the SMS authentication code, login and account activation will be completed.
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Upon successful login, you will receive "1000 points" as a bonus. You can check this from the box icon displayed at the bottom left of the top page. 1 point can be used as 1 yen for payment.
※Changes to how points are used (important)
Click on the loyalty program (box icon displayed at the bottom left)
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Click "Redeem"
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Determine the number of points to redeem yourself, then issue a coupon
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Click "Use coupon now"
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Go to cart and proceed to checkout
That's all.
Please note that once a coupon is issued, you cannot change it yourself.
※You do not need to reset your password in advance or wait for an invitation email from our store. The code will be issued when you attempt to log in.
※If your registered "phone number" or "email address" has changed or you wish to change it, we will update your customer information here. Please send us an email via the CONTACT form with the details below.
・Name
・Registered email address
・Desired new email address
・Address
・Registered phone number
・Desired new phone number
■ [Important] Confirmation and request regarding "misaligned" registration data
Due to system specifications (differences in input field delimiters) during data migration from the old site to the new site, some customers' "first and last names" or "street number/apartment name" in their address may be registered incorrectly.
We apologize for the inconvenience, but after logging in, please check in My Page if your registered information (name and delivery address) is correctly positioned. If there is any misalignment, we kindly ask you to correct it on the spot.
※Please note that "past purchase history" from the old site cannot be viewed from My Page on the new site.
If you have any questions, please contact us via the CONTACT form.
If your inquiry is regarding registration, please provide the following details:
・Name
・Registered email address
・Address
・Phone number
Thank you for your continued support of Subciety Online Store.